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Gencor’s help desk provides 24/7 telephone technical support for both electrical and mechanical problems. All calls are logged into our customer database and monitored to assure you get the right expert for your particular problem. Most diagnostics, programming and software changes can be made remotely via internet connection with our exclusive Ultralogiks network.
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Gencor maintains localized field service technicians in many regions of the country to assure faster response to your jobsite. Each service technician is factory trained and a graduate of the Gencor University of hot mix plants. Whether you need a burner tune-up or a major upgrade, Gencor has the specialized talent to make it happen.
Request a TechnicianYour Service Technician was pleasant and professional. He was always on task, found issues that I wasn’t even aware of and explained things well. He was very knowledgeable in all areas and wasn’t afraid to get in there and get dirty. I was really impressed and would recommend him to any plant. It has been a pleasure working with you.
Jeramie Vigil
Kiewit Infrastructure Co.
We placed a parts order around 5pm, and your Parts Department got it out overnight. They sent us all the required documents so we could get the parts cleared and delivered to our plant. Your Service Technician was ready to get the plant back to normal operations, pretty slick. Great help from your Parts Department. Thank you.
Mike Felker
Cruickshank Group
I would like to thank Gencor for sending your Service Technician out. He has been a tremendous help. All the guys working with him stated: “not only does he have the knowledge, he works and helps, and also explains.” Thank you very much!
Mitchell Clark
Vulcan Materials
Our plant had a lightning strike and your Product Support department worked on this for long hours until they got our plant back up and running. Thank you for all your help.
Gary Olsen
Ledcor
I placed a parts order around 4pm on Monday and received it before 10am the next day. That was one of the best turnaround times for a parts order that I have seen in my 14 years in my position. The order was very complete, right up to providing the tracking information. That is awesome. Thank you for providing such good service.
David Shume
Borland Construction
Big thanks to your Service Technicians for the outstanding job, not only for bringing our project to fruition but for the instruction they provided to our operators. All too often, support services are taken for granted, but the skills they brought to our facility should not go unrecognized. They are truly ambassadors for your outstanding company.
William Schneider
Benevento Companies
I would like to thank you on behalf of Burnco for the help and support with the parts we ordered. Your customer service was great, even giving me tracking updates each time it changed. So thank you! We have it all in and are mixing through it today.
Owen Taggart
Burnco Rock Products
I would like to thank your parts department. I have never had a salesperson help me as they have. If all the salespeople were like you guys, life would be much easier.
Pete Peterson
McConnell & Associates
I want to compliment you for your service and your Service Technicians, for all their hard work. Really quality people.
Troy Morrison
Rogers Group
Our guys are really impressed by the quality of what they are learning at your Training School. Good Job!
Danne Pearn
Duininck Inc.